Privacy Policy

The Professional Doodler is committed to protecting your privacy rights when you use our services.

The Professional Doodler collects, holds and processes information, including personal information, to provide services effectively.

This privacy policy explains how we use information about you and how we protect your privacy.

Personal data means any information relating to a person who could be directly or indirectly identified by that information. The legislation reflects changes in technology and the way organisations collect information about people.

This definition provides for a wide range of ways that a person may be identified by their data. This includes their name, identification number, location data or an online identifier.

We collect, hold and use personal data to allow us to provide our services.

We will use your personal data for a limited number of purposes, and at all times within the requirements of data protection legislation.

Examples of where we process your personal data include:

• To allow us to communicate with you and provide services appropriate to your needs.
• To process financial transactions including payments involving The Professional Doodler.
• Where you have consented to the processing.
• To deliver services, to manage those services, to monitor the quality of services provided and to plan new and updated services.
• To train staff.
• Where we need to investigate any worries or complaints you have about our services.
• To maintain our accounts and records.

We collect and use personal information where:

• It is necessary to perform our duties.
• You have entered into a contract with us.
• You, or your legal representative, have given consent.
• You have made your information publicly available.

In some situations, you will have provided us with consent to use your personal information. In these circumstances you have the right to amend or withdraw your consent at any time. If you want to remove your consent, contact hello@theprofessionaldoodler.co.uk and tell us which service you are using so we can respond to you.

We process information which may include:

• Personal details.
• Family details.
• Pet details.
• Goods and services.
• Financial details.
• Details of complaints, incidents and grievances.
• Visual images, personal appearance and behaviour.

We may use analytics tools (such as Google Analytics) to help us understand how visitors use our website. These tools collect data such as:

• Pages visited.
• Time spent on the website.
• Browser and device information.
• Geographical location (based on IP address).

This information is used to improve the performance and user experience of the website. The data collected is typically anonymous and does not identify individual users.

We will take appropriate steps to make sure we hold records about you (on paper and electronically) securely.

Our security controls include:

• Encryption.
• Access controls on systems.
• Security training for all staff.

We take the confidentiality of personal information very seriously and use recognised security and access controls to protect your information from unauthorised access, loss, misuse, alteration or corruption. We have procedures and processes in place to ensure that your personal information is managed appropriately.

We use cloud providers and online application providers to help us deliver services. Therefore, the use of some of our systems may include the transfer of your personal data.

Personal data is deleted after the completion of services unless required by law to keep it longer.

We use cloud providers and online application providers to store personal information. These providers comply with applicable data protection laws.

We do not sell personal information to any other organisation for direct marketing.

We may share your information:

• For the detection and prevention of crime and fraudulent activity.

If you contact us, our staff can search various systems to find out about some of the previous contact you have had with us. Access to this is restricted and staff are required to operate within the guidelines set out in this Privacy Policy.

If you subscribe to a newsletter on our website or at any events run by us, we will not pass your details onto any third parties. They will be stored confidentially in line with data protection legislation. To provide this service to you, we will need to collect and store your email address. You can unsubscribe at any time by clicking on the Unsubscribe link at the bottom of any of our newsletters.

The law gives you several rights to control which personal information is used by us and how it is used by us.

You are legally entitled to ask to see any records we hold about you. However, we will not let you see any parts of your record which contain:

• Confidential information about other people.
• If we think that a crime may be prevented or found out by disclosing information to you.

This applies to paper and electronic records.

Whilst we try to ensure that any personal data we hold about you is correct, there may be situations where the information we hold is no longer accurate. If this is the case, please contact us so that any errors can be investigated and corrected. You should let us know if you disagree with something written on your file. You may not always be able to change or remove the information. However, we will correct factual inaccuracies and may include your comments in the records.

In some circumstances you can ask for your personal information to be deleted, for example, in instances where:

• Your personal information is no longer needed for the reason why it was collected in the first place.
• You have removed your consent for us to use your information (where there is no other legal reason for us to use it).
• Deleting the information is a legal requirement.
• If your personal information has been shared with others, we’ll do what we can to make sure those using your personal information comply with your request for erasure.

Please note that there are situations where the right to be forgotten does not apply. Often this will be where we are required by law to hold certain information about you.

In some circumstances, you have the right to restrict what an organisation carries out or ask that they stop processing your personal data.

When processing is restricted, the organisation may continue to store your data but not process it further. However, this right cannot overrule any legal obligation placed on the organisation to continue processing your personal information.

You have the right to ask for your personal information to be given back to you or another service provider of your choice in a commonly used format. This is called data portability.

For example, data portability could be used to upload your information to a third-party price comparison website to compare and identify best value for something like utilities or mobile phone use. It is unlikely that data portability will apply to most of the services you receive from The Professional Doodler.

You have the right to object to processing of your personal data at any time.

This means that you can stop or prevent an organisation from using your data.

However it only applies in certain circumstances.

You have the right to complain about how we use your personal data. In the first instance, please contact us by e-mailing hello@theprofessionaldoodler.co.uk.

If you would like further information or if you have any concerns about how we handle your data, these can be raised with us.

Email: hello@theprofessionaldoodler.co.uk

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

Alternatively, visit www.ico.org.uk or email casework@ico.org.uk.

We will review and update this privacy notice to reflect changes in our service, as well as to comply with changes in the law.

When such changes occur, we will revise the “last updated” date at the bottom of this notice.

We encourage you to periodically review this notice to be informed about how we protect your information.

Page last reviewed: 01OCT2024